Money-Back Guarantee – Terms & Conditions

At Madina Arts, we strive to ensure customer satisfaction with every purchase. Our Money-Back Guarantee policy is designed to provide a hassle-free shopping experience. By making a purchase on our website, you agree to the following terms and conditions:

1. Eligibility for Money-Back Guarantee

You may be eligible for a full or partial refund under the following conditions:
• The product received is damaged, defective, or incorrect.
• The product does not match the description or images on our website.
• The item is returned in its original condition (unused, unwashed, with tags and packaging intact).

2. Refund Request Procedure

To request a refund:
• Contact our Support Center within 3 days of receiving your order.
• Provide order details, clear images, and a brief explanation of the issue.
• Our team will review your request and confirm if it qualifies for a refund.

3. Refund Processing Time
• Approved refunds will be processed within 7-10 business days.
• Refunds will be issued through the original payment method or as store credit.
• In case of a bank transfer or mobile wallet refund, the customer must provide valid account details.

4. Non-Refundable Items

The following items are not eligible for refunds:
• Used, washed, or altered products.
• Items purchased on sale, clearance, or special discounts.
• Customized or made-to-order items.
• Returns made after the 3-day eligibility period.

5. Return Shipping Policy
• Customers are responsible for the return shipping costs unless the product was defective or incorrect.
• If a return is approved, the item must be sent to the provided return address within 5 days.

6. Cancellation & Refunds for Canceled Orders
• If an order is canceled before dispatch, a full refund will be issued.
• If the order is shipped, cancellation is not possible, and customers must follow the return policy.

For any refund-related queries, please contact our Support Center.