Refund Policy

At Madina Arts, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, please review our Refund Policy below.

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1. Eligibility for Refund

We offer refunds under the following conditions:
• The product received is damaged, defective, or incorrect.
• The return request is made within 7 days of receiving the product.
• The item is unused, unwashed, and in its original packaging.
• Proof of purchase (order number, receipt) is provided.

Refunds will not be applicable if:
• The product is used, washed, or damaged due to customer mishandling.
• The issue is related to slight color variations (as digital images may vary from actual products).
• The return request is made after the refund period expires.

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2. Refund Process

To request a refund:
1. Contact Us at +923205950000 or email us at [Your Support Email] within 7 days of receiving your order.
2. Provide order details and attach clear photos of the defective or incorrect product.
3. Once approved, return the product to our address (provided upon request).
4. After receiving and inspecting the item, we will process the refund within 7-10 business days.

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3. Refund Method
• Refunds will be issued through the same payment method used during purchase.
• If paid via bank transfer, the refund will be sent to your bank account.
• For Cash on Delivery (COD) orders, refunds will be provided as store credit or bank transfer.

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4. Late or Missing Refunds
• If you haven’t received your refund after 10 business days, check your bank account.
• Contact your bank or payment provider as processing times may vary.
• If you still haven’t received your refund, contact us for assistance.

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5. Exchange Instead of Refund

In some cases, we may offer a product exchange instead of a refund. This will be discussed based on product availability.

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6. Policy Updates

We reserve the right to update or modify this policy at any time. Changes will be posted on our website.

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7. Contact Us

For any refund-related queries, reach out to us:

📞 Phone: +923205950000
📧 Email: [Your Support Email]
🌐 Website: madinaarts.com

We appreciate your trust in Madina Arts and are here to assist you with any concerns!