Support Center – Terms & Conditions

At Madina Arts, customer satisfaction is our top priority. Our Support Center is here to assist you with any queries, concerns, or issues related to your orders, payments, returns, and more.

1. Support Availability
• Our customer support team is available Monday to Saturday, 10 AM – 7 PM (Pakistan Time).
• You can contact us via:
• Phone: +923205950000
• Email: madinaartspk@gmail.com
• WhatsApp: +923037624455
• Live Chat: Available on our website during working hours.

2. Types of Support Provided

Our Support Center assists with:
• Order-related inquiries (tracking, modifications, cancellations).
• Payment and refund queries.
• Return and exchange assistance.
• Shipping and delivery information.
• Product recommendations and general inquiries.

3. Response Time
• We aim to respond to all queries within 24 hours on business days.
• Complex issues may take up to 48 hours for resolution.

4. Complaint Resolution
• If you have a complaint, our team will investigate and provide a fair resolution within 3-5 business days.
• In case of disputes, our final decision will be based on our terms and policies.

5. Customer Responsibilities
• Provide accurate information when reaching out for support.
• Be respectful and patient with our support team.
• Follow our return, refund, and shipping policies as mentioned in our terms.

For further assistance, feel free to contact our Support Center anytime during working hours!