Product Returns – Terms & Conditions

At Madina Arts, we aim to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, you may return the product under the following terms and conditions:

1. Eligibility for Returns

You can request a return if:
• The product is damaged, defective, or incorrect.
• The product does not match the description or images on our website.
• The item is in unused, unwashed condition with all original tags and packaging intact.

2. Return Request Procedure

To initiate a return:
• Contact our Support Center within 3 days of receiving your order.
• Provide order details, clear images, and a brief reason for the return.
• Our team will review your request and provide further instructions.

3. Return Shipping Policy
• Customers must return the item within 5 days after approval.
• The return shipping cost will be covered by the customer unless the product was defective or incorrect.
• If the return is approved, we will share the return address where the item should be sent.

4. Non-Returnable Items

The following items cannot be returned:
• Used, washed, or altered products.
• Items purchased on sale, clearance, or special discounts.
• Customized or made-to-order products.
• Returns requested after the 3-day eligibility period.

5. Refunds & Exchanges
• Once the returned item is received and inspected, you may choose between:
• A full refund (as per our Money-Back Guarantee policy).
• An exchange for another product of equal value.
• Refunds (if applicable) will be processed within 7-10 business days via the original payment method or store credit.

For any return-related assistance, please contact our Support Center.