Shipping – Terms & Conditions

At Madina Arts, we ensure safe and timely delivery of your orders. Please review our shipping terms and conditions before placing an order.

1. Shipping Destinations
• We offer shipping across Pakistan.
• International shipping is available on request; customers must contact our Support Center for details.

2. Shipping Timeframe
• Standard Delivery: 3 to 7 business days within Pakistan.
• Express Delivery: 1 to 3 business days (extra charges apply).
• International Orders: Delivery time varies depending on the destination.

Note: Delivery times may be affected by unforeseen delays, including weather conditions, public holidays, or courier issues.

3. Shipping Charges
• Shipping charges vary based on the destination, weight, and shipping method.
• The exact shipping fee will be displayed at checkout before payment.

4. Order Processing & Dispatch
• Orders are processed within 24-48 hours after payment confirmation.
• You will receive a tracking number once your order is dispatched.
• Orders placed on weekends or public holidays will be processed on the next business day.

5. Undelivered / Lost Packages
• If your package is lost in transit, contact our Support Center immediately.
• We will assist you in tracking your order and, if necessary, arrange for a replacement or refund.

6. Address & Contact Information
• Customers are responsible for providing a correct and complete shipping address.
• If an incorrect address is provided, the customer will bear any additional shipping costs for resending the package.

7. Damaged or Missing Items
• If your order arrives damaged or incomplete, report the issue within 24 hours of delivery with clear images.
• Our team will investigate and arrange for a replacement or refund.

For any shipping-related queries, please contact our Support Center.